The Boston Globe helped me get the coverage that Aetna denied for an elbow injury. You can read their version of the story here (paywalled, subscribe to support newspapers!) or ask me for the details.
“So Charbonneau, 60, of Arlington, a self-employed computer repairman, took on Aetna, one of the largest health care insurers in the country with more than 20 million members and tens of billions in revenue last year. And it’s owned by CVS, one of the largest corporations in the country.”-Sean Murphy, Boston Globe